If you’re an organized, conscientious, and detail-oriented worker interested in dentistry, your talents could help you start a stable, rewarding dental reception career. With industry-specific expertise such as dental office procedures, dental terminology, and client record keeping, as a dental receptionist, you’ll need to be well-versed in business communications. Keep reading for some business communications best practices to remember after you’ve completed your training. 

1. Always Be Transparent After Dental Reception Training

In any professional setting, building trust between colleagues and customers is essential to productivity and success. As a dental receptionist, communication plays a crucial role in your duties. You are considered the first point of patient contact and a key administrative resource to your colleagues.

You’ll constantly be sharing information. As you keep patients and colleagues informed and organized, ensure your communications are transparent and avoid sugarcoating. This helps you to establish a trustworthy reputation for yourself and your place of work. 

2. Keep Communications Simple and Clear

As a dental receptionist, you’ll likely know more about dental procedures than your patients. When providing information, you must prioritize clarity and simplicity in your communications. You’ll need to provide patients with instructions on preparing for dental procedures, relay information to the dental professionals you work with, and set up appointments. When you communicate clearly, you may reduce the margin of error at your clinic and save valuable time. After completing our dental reception course, think of the most straightforward, uncomplicated way to relay every message.

3. Be Consistent

Regarding internal and external communications, consistency is an effective way to avoid misunderstandings as it helps set clear expectations. For example, a regular newsletter, email updates, and appointment reminders help your clinic ensure that everyone has easy access to all needed information and is fully aware of where to find it. After completing our dental reception certificate, set a clear precedent with your communications. For example, sending out the internal newsletter on the same day of the month or sending out appointment reminders or confirmations consistently the day before. 

4. Strive to Provide Solutions

When communicating with colleagues and patients, always try to determine how you can improve the lives of others. Use your instincts to anticipate their needs and share information accordingly. Try your best to respond to questions and concerns from colleagues and patients with actionable solutions, making yourself an invaluable team member and patient resource.

Our Dental Reception Certificate Program will prepare you to manage various essential daily functions in a dental setting with professionalism. In our hands-on, career-focussed program, you’ll learn all of the administrative skills necessary to keep any busy clinic running smoothly and the interpersonal work skills needed to make patients feel valued and well cared for.

Are you ready to start our dental reception training? 

Contact Discovery Community College for more information!